Nevada Learning Series’ quick reference guides are designed to highlight the key elements and changes within software to ensure your employees have the tools to become proficient rapidly. This improves your competitive advantage while freeing up resources that are regularly eaten up by help desk costs. How do the support costs of your help desk affect the return on your software investment?
A recent study conducted by City & Guilds found the following:
One in seven workers needs helps just to switch a computer on and off.
One-fifth of staff needs help to save or print a document, and cannot create a table on a screen.
Contact
Nevadatoday to learn how our quick reference solutions can positively impact your software investment.
"...Pharmacia's merger team faced an immense and highly complex undertaking at a time
when maximizing the ROI and keeping merger costs under control was a
strict necessity...." click
here to read the entire story.
"One step that we did is documented in the card a pre-conversion task and then just spoke to it during class that they would have to follow these steps in the card to prepare. This worked out well since it got people’s eye looking at the card for a very specific reason, and then they would be more likely to review and use the rest of the information on the card."
Mary Em Musser,
BDO Seidman
(Director, eLearning and Educational Technologies)
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